Lean Communication

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The Premier Communication Skills System for Companies

The ability to understand and communicate positive solutions to critical situations is essential to work well in a fast-paced, complex, competitive, and an often high-pressure business environment. Blue Brook Consulting recognizes the potential of managers’ communication to build or erode a positive work culture.  We propose a communication skills program “No-Miss” Communication that provides managers (and all employees) with skills to promote efficiency (no errors), effectiveness (productivity), and confidence (quality in relationships). “No-Miss” Communication (NMC) enables an organization’s managers to answer the questions below in the following ways.

Do I know what is expected of me at work?

NMC teaches skills specific to speaking clearly about goals and expectations.  Clarity of goals and expectations is the first step in reducing errors of misinterpretation and misunderstanding.  It is important that managers have the skill to communicate expectations clearly and that reports have the skill to hear with full understanding.

Do I have the materials and equipment I need to do my work right?

Employees cannot be fully empowered unless they are first equipped and enabled.  Employees need the proper resources but, just as important, they need to be enabled through proper training particularly training in high level communication skills.

At work, do I have the opportunity to do what I do best everyday?

Every day, at work, people have the opportunity to communicate meaningfully in ways that strengthen relationships and add value to their work.  NMC teaches skills that enable people to communicate at their best.

In the last seven days, have I received recognition or praise for doing good work?

Managers often need confidence and competency in communicating with their reports at this level of feeling.  NMC enables managers to develop that confidence.

Does my supervisor or someone at work seem to care about me as a person?

Managers must care and be capable of expressing care in ways that are meaningful to individuals.  NMC trains and supports manager capability to express care.

Is there someone at work who encourages my development?

Encouragement is a key to a positive work culture.  Managers must lead by example encouraging their reports.  Sometimes managers are not comfortable communicating their feelings.  NMC training strengthens managers’ ability to encourage others.

At work, do my opinions count?

Managers can make sure that employees know that their (employees) opinions count by having the skills to invite opinion, listen actively, and respond appropriately.

Does the mission/purpose of my company make me feel my job is important?

This is a key skill for managers.  It relates to clarity of expectation and caring enough to help each employee see the big picture of how his or her work is connected to the mission.  The manner by which managers communicate this information contributes significantly to the extent to which each report feels a part of the organization.

Are my co-workers committed to doing quality work?

A significant aspect of quality work is quality of communication?  It is easier for workers to be committed to quality when the organization is committed to training them in quality communication skills.

Do I have a best friend at work?

Managers must be wise and judicious in the development of relationships with their reports.  Managers may not be a best friend but they can build high quality relationships with their reports.  This starts with quality communication skills.  The quality of relationship with one’s immediate supervisor is key to morale and retention.

In the last six months, has someone at work talked to me about my progress?

Managers often do not talk to reports about the reports’ progress because the manager lacks confidence in engaging in those kinds of discussions.  In addition, some managers engage in the discussion but their communication skill level is not high enough to make the discussion productive.  NMC teaches the skills to make those discussions quality.

This last year, have I had the opportunity at work to learn and grow?

Training and improving one’s communication skills prompts positive outcomes in personal development, business acumen, and interpersonal relationships.  These outcomes are positively related to self-efficacy, retention, and leader succession.